Refund & Return Policy

At Tekzion, we want you to shop with confidence. We carefully check and pack our products before dispatch. However, if you receive a defective, damaged, incorrect, or incomplete product, we are here to help.

Return & Exchange Period

Our return and exchange policy is valid for 7 days from the date of delivery.

To be eligible for a return or exchange:

  • The product must be unused and in its original condition.
  • The product must be returned with its original box, packaging, accessories, manuals, and other included items.
  • The product should not have physical damage caused after delivery.
  • Proof of purchase/order details may be required.
  • For defective or damaged products, you may be asked to provide clear photos or videos to help us verify the issue.

Products Eligible for Return or Exchange

You may request a return or exchange if:

  • You received the wrong product.
  • The product arrived damaged.
  • The product has a manufacturing or functional defect that was present upon delivery.
  • Important accessories or parts included with the order are missing.
  • The product does not match the confirmed order.

For electronic and gadget products, some issues may require basic troubleshooting before a return or exchange is approved.

Non-Returnable Situations

A return or exchange may not be accepted if:

  • The product has been used improperly or physically damaged by the customer.
  • The product has scratches, cracks, burn marks, liquid damage, or other signs of misuse.
  • The original packaging or important accessories are missing.
  • The product has been modified, repaired, opened, or tampered with by an unauthorized person.
  • The return request is made after the applicable return period.
  • The issue is caused by normal wear and tear, misuse, or failure to follow the product’s instructions.

Some products may have specific return conditions due to their nature. These conditions will be mentioned on the relevant product page when applicable.

How to Request a Return or Exchange

Please contact Tekzion within 7 days of receiving your order.

When contacting us, please provide:

  • Your Order ID
  • Customer name and phone number
  • Product name
  • A brief description of the issue
  • Clear photos or a short video of the product/problem, if applicable

You can contact us through:

WhatsApp: 01345109163
Website: Tekzion.com

Our team will review your request and guide you through the next steps.

Product Inspection

After receiving the returned product, Tekzion may inspect the product and its accessories to determine whether the issue is eligible for a return, exchange, or refund.

If the product is found to have a valid manufacturing defect, delivery damage, or incorrect-product issue, we will proceed with the appropriate solution.

Refunds

If your refund is approved, the refund will be processed through the applicable payment method.

Depending on the payment method and processing time, it may take some time for the refunded amount to reach your account.

The final refund amount may depend on the reason for the return and the applicable delivery or return conditions.

Delivery & Return Shipping

If the return is caused by a mistake on our side—for example, receiving the wrong product or a product damaged before/during delivery—Tekzion will handle the return process according to the situation.

If the return is requested for reasons other than a product defect, wrong product, or delivery-related issue, applicable delivery or return shipping charges may be the customer’s responsibility.

Please contact us before sending any product back. Do not send a product to any address without receiving return instructions from Tekzion.

Exchange

If an eligible product is defective, damaged, or incorrect, we may offer:

  • Replacement with the same product, subject to stock availability; or
  • Another appropriate solution agreed upon with the customer.

If the same product is unavailable, Tekzion may offer an alternative solution depending on the situation.

Order Cancellation

If you want to cancel an order, please contact us as soon as possible.

Once an order has been dispatched or handed over to the delivery service, cancellation may no longer be possible and the applicable return process may apply.

Important Note for Gadgets & Electronics

Before using any electronic product, please check the product, accessories, and packaging immediately after delivery.

For products with rechargeable batteries, charging ports, Bluetooth connectivity, displays, or other electronic functions, customers are encouraged to check the basic functions as soon as possible.

If you notice any problem, contact Tekzion promptly so that we can assist you.

Need Help?

If you have any questions about returns, exchanges, or refunds, please contact us:

Contact Tekzion

If you have any questions about our products, orders, returns, exchanges, or refunds, feel free to contact us.

📧 Email — info@tekzion.com
📞 Call & WhatsApp — 01345109163
📱 WhatsApp — 01345109163
📘 Facebook — Tekzion
📸 Instagram — @tekz_ion
▶️ YouTube — Tekzion

We’re always happy to assist you.

Tekzion — Your Smart Solution. 💙

Policy Updates

Tekzion reserves the right to update this Refund & Return Policy when necessary. Any updated policy will be published on this page.